Need help figuring out how to cancel my Amazon Music plan

General
1

I signed up for Amazon Music a while back for a free trial, and now I’m getting charged each month even though I barely use it. I’ve tried looking through my Amazon account settings on both the app and the website, but I can’t clearly find where to cancel the subscription or make sure it doesn’t renew again. Can someone walk me through the exact steps to cancel Amazon Music, including if it’s different for Prime, Unlimited, or if I subscribed through a mobile app store? I just want to stop future charges without messing up the rest of my Amazon account.

2

Had the same annoying thing happen. Amazon hides this stuff way too deep. Here is what worked for me.

On desktop browser:

  1. Go to amazon.com and log in.
  2. Hover over “Account & Lists”.
  3. Click “Memberships & Subscriptions”.
  4. Look for:
    • “Amazon Music Unlimited”
    • Or “Amazon Music” under “Your Memberships”.
  5. Click “Manage subscription” on the right.
  6. Click “Cancel subscription” or “Cancel plan”.
  7. Confirm all the prompts until you see a date when access ends.

On the Amazon Music website:

  1. Go to music.amazon.com and log in.
  2. Click your profile icon top right.
  3. Click “Your Amazon Music Settings”.
  4. Under “Amazon Music Unlimited”, hit “Cancel”.
  5. Confirm every step.

On the mobile Amazon app:

  1. Open Amazon app, log in.
  2. Tap the person icon bottom.
  3. Tap “Your Account”.
  4. Tap “Memberships & Subscriptions”.
  5. Find Amazon Music Unlimited.
  6. Tap it, then “Cancel subscription”, confirm.

If you signed up through Apple or Google:
iPhone:

  1. iPhone Settings.
  2. Tap your name.
  3. Tap “Subscriptions”.
  4. Tap “Amazon Music”.
  5. Tap “Cancel Subscription”.

Android (Google Play):

  1. Open Google Play Store.
  2. Tap your profile icon.
  3. Tap “Payments & subscriptions”.
  4. Tap “Subscriptions”.
  5. Tap “Amazon Music”.
  6. Tap “Cancel subscription”.

If you do not see it anywhere:

  • Log out and check any other Amazon accounts you use.
  • Check if your partner or family member’s account holds the subscription.
  • Look at the bank statement line. If it says “APPLE.COM/BILL” or “GOOGLE *Amazon Music”, you need to cancel through Apple or Google, not Amazon.

To try to get a refund:

  1. Go to “Help” on Amazon.
  2. Click “Something else”.
  3. Click “Prime or Something else”.
  4. Choose “Amazon Music”.
  5. Start chat or request a call.
  6. Say you forgot to cancel the free trial, barely used it, and want a refund for recent charges.
    They sometimes refund one or two months if there was no use.

After canceling, take a screenshot of the page that shows the end date. I had one time where it renewed again and the screenshot helped get a quick refund.

3

Yeah, Amazon definitely doesn’t make this as simple as it should be. @boswandelaar already covered the click-by-click paths pretty well, so I’ll skip repeating menus and buttons and just hit a few extra angles that usually trip people up:

  1. Figure out which flavor of Amazon Music you actually have
    There are a few:

    • Prime Music (included with Prime)
    • Amazon Music Unlimited (individual, family, or single-device/echo plan)
    • A promo tied to a specific Echo or device

    Go to the Amazon Music web player in a browser and look at the banner or plan name near your profile. If it says “Single Device Plan” or mentions a specific Echo, that’s a different subscription from the normal Unlimited plan and can hide under that device’s settings.

  2. Check for “device-tied” subscriptions
    Some people start a free trial using voice on an Echo like “Alexa, start my Amazon Music Unlimited trial” and then the billing is bound to that device’s plan.

    • In the Alexa app, open Settings → Your Account and also Music & Podcasts.
    • Look for anything that mentions Music Unlimited or a trial and manage it from there.
      This one almost never shows up where you expect in the regular Amazon account menus.

  3. Look directly at your billing trail first
    Instead of hunting around menus blindly:

    • Open your bank / card statement and check the exact descriptor and the amount.
      • If the descriptor includes Apple or Google, you already know you have to cancel through them like @boswandelaar described.
      • If it just says Amazon plus an amount like $10.99 or $9.99, it’s almost always the individual Unlimited plan tied to your main Amazon account.
        Also check if the date lines up with when your free trial ended; sometimes there’s a second trial or Echo promo that kicked in later.

  4. Look at “Digital Orders” instead of only “Memberships & Subscriptions”
    Weirdly, some Amazon Music plans show up first as a digital order:

    • Go to Your Orders → Digital Orders.
    • Find a line that says “Amazon Music Unlimited” or similar.
    • There is sometimes a “Manage” link in there that jumps you straight to the right cancellation page if the normal menus keep dumping you somewhere useless.

  5. If you are in a Household / Family scenario
    This trips people all the time:

    • If you are part of an Amazon Household and someone else is the primary, the subscription might be under their account, but you’re seeing the charges on a shared card.
    • Have the other person log in and check their memberships and Music settings.
      In that case nothing you click in your own account will work because you’re not the owner of the plan.

  6. Double check you actually reached “canceled” status
    Amazon loves to phrase things like:

    • “Turn off auto-renew”
    • “Change plan”
    • “End at renewal”
      You want an explicit line somewhere that says something like:

    Your Amazon Music Unlimited subscription will end on [date].
    If all you see is a button that offers to “keep my benefits” or “continue subscription,” you’re probably done. Take a screenshot like @boswandelaar mentioned, but I’d also confirm by:

    • Logging out/logging in again to the Music web player
    • Checking if it still lists your plan as “Active” vs “Ending on…”

  7. Refund angle, but slightly different approach
    I agree with trying support, but I’d actually start with “Manage Your Prime & More” → Music support and use chat. What helps:

    • Point out specific months where there was zero or almost zero playback (they can see it).
    • Mention that you thought you had canceled and only noticed when checking statements.
      I’ve seen them refund up to 3 months in cases with no listening activity, not just 1 or 2, so it’s worth pushing a bit if they offer less at first, as long as you keep it polite.

  8. Last resort: lock it from coming back
    If you’re really done with it and have had issues with accidental re-subscribing:

    • Remove that card as your default payment method after canceling, or switch to a virtual card with a low limit.
    • In Alexa, disable voice purchasing so you don’t “Alexa, play music” your way into another trial at 2am.

If you post what your bank line item actually says (like exact wording, without personal info) and what plan name shows in the Amazon Music web player, people can usually pinpoint the exact menu you need in like two replies.

4

Skip all the buried menus for a second and use this more “triage” approach so you stop getting billed as fast as possible.

1. Confirm where the charge is really coming from

Before digging through Amazon:

  • Open your bank / card statement and look at:
    • The descriptor (does it say Amazon, Apple, or Google?).
    • The amount (matches typical Amazon Music Unlimited / Single-Device rates).
  • If you see “APPLE.COM/BILL” or “GOOGLE” in the line, you must cancel in your Apple / Google account. If it is plain Amazon, then it is either:
    • A normal Amazon Music Unlimited plan, or
    • A device-tied Music plan (often started with Alexa).

This avoids hunting around the wrong platform, which is the main reason people go in circles.

2. Use Amazon’s dedicated Music settings page

Both @andarilhonoturno and @boswandelaar focused on paths from the general account menus. That works, but is not always the fastest. I actually disagree slightly with relying mainly on “Memberships & Subscriptions” because Music plans sometimes lag there or show weirdly.

Try instead:

  • Open a browser (desktop works best).
  • Log in to your Amazon account.
  • Go directly to your Amazon Music account settings page from the Music web player and look at:
    • Plan name (Unlimited, Family, Single-device, etc.)
    • Status (Active, Trial, Cancelling).
  • If it says “part of your Prime membership,” that is not the one charging you each month. The recurring charge should match an “Unlimited” or “Single-device” mention. That is the one you need to cancel.

If you cannot find the plan anywhere in Amazon’s music settings but the bank clearly says Amazon, jump to step 4.

3. Check for “hidden” device or household ties

Two spots people often skip:

  • Echo / Alexa related

    • If you ever said “Alexa, start my Amazon Music Unlimited trial,” the plan can be tied to that device.
    • In the Alexa app, check under account and music settings. Look for a single-device or Echo plan that is still active.

  • Amazon Household

    • If you share Prime with someone, the subscription might sit on their profile while the card being billed is yours or shared.
    • Have the other household member log in and check their Music and subscription settings. If the plan lives there, only they can cancel it.

4. When the subscription exists but refuses to show up cleanly

If the basic menus fail:

  • Check your Digital Orders history for any Amazon Music Unlimited orders. Sometimes the “Manage” or “View details” link there jumps to the actual cancellation screen that the subscription page is failing to expose.
  • If you find a very recent “order” each month for Amazon Music Unlimited, click through that. It may bypass the confusing navigation that @andarilhonoturno and @boswandelaar already described.

5. Getting a refund: focus on usage data

Support is more generous when:

  • You can point to months with essentially no listening.
  • You’re specific: mention dates and approximate charge amounts.
  • You say you believed the free trial was canceled and only noticed charges on reviewing statements.

Sometimes you can get 2–3 months back if usage is near zero. If the first rep is stingy, it can be worth politely re-contacting and referencing low or no activity.

6. Prevent this from happening again

Once you finally see the line that says “Your Amazon Music Unlimited subscription will end on [date]”:

  • Screenshot it, like @boswandelaar suggested, so you have proof if it misbehaves at renewal.
  • In Alexa, disable voice purchasing or at least new subscriptions so another free trial cannot quietly flip into a paid plan.
  • Consider moving subscriptions to a dedicated virtual card with a low limit. If anything auto-renews you forgot about, it hits that card, not your main one.

Quick rundown of pros & cons of sticking with Amazon Music

Since you mentioned you barely use it, it is worth a sanity check:

Pros:

  • Integrates nicely with Echo and Alexa.
  • Often cheaper or bundled promos if you are a Prime member or use a single-device plan.
  • Interface is simple enough if you are already in the Amazon ecosystem.

Cons:

  • Cancellation is confusing, as you are experiencing.
  • Library and discovery features can feel weaker compared with some competitors.
  • Multiple “flavors” of plans (Prime Music, Unlimited, Single-device) create a lot of confusion.

Competitors to consider once you are out

Not saying they are better for everyone, but if you truly hardly use Amazon Music, you might try:

  • A mainstream streaming alternative if you want better discovery and playlists.
  • Another big service that integrates tightly with Android and Google devices.
  • A service focused on high-resolution audio if sound quality is a big deal.

Each has free tiers or trials, so you can test without locking into another recurring charge trap.

If you post the exact wording from the bank line (without any personal details) and what the plan name shows as in your Music settings, it is usually possible to pinpoint whether you are dealing with an Unlimited individual plan, a single-device Echo plan, or something tied to Apple / Google and tell you the one exact place you need to cancel.